Ryanair Loses EU Fight Over Ash Cloud Row

By Robert Nisbet, Europe Correspondent

A court has ruled Ryanair flouted EU law by refusing to pay out cash to a customer left stranded by the Icelandic volcanic ash cloud three years ago.

Denise McDonagh from Ireland was due to fly back to Dublin from Faro on April 17, 2010, but was trapped in Portugal for a week after the eruption closed down much of European airspace for nine days.

She ran up hotel, meal and refreshment bills of 1,130 euro (£940), and submitted them to the airline when she returned to Ireland.

But the company refused to reimburse her, claiming the consequences of the eruption were so unexpected they could not count as 'extraordinary circumstances'.

Ms McDonagh pursued her claim through the Irish courts, which then sent the case to the European Court of Justice in Luxembourg, which is the highest court in the EU for interpreting and enforcing EU laws.

Last March the Advocate General Yves Bot ruled in the plaintiff's favour, which has now been upheld by the court.

And its judges have ordered Ryanair to cover the costs she incurred.

Their decision could also have an impact on prices in the budget airline market.

Ryanair had refused to reimburse Denise McDonagh

The court ruling said: "EU law does not recognise a separate category of 'particularly extraordinary' events, beyond 'extraordinary circumstances', which would lead to the air carrier being exempted from all its obligations under the regulation."

The court also ruled that the regulation did not set a monetary limit on the care airlines based in the EU should give to passengers in such cases.

The ruling continued: "It is precisely in situations where the waiting period occasioned by the cancellation of a flight is particularly lengthy that it is necessary to ensure that an air passenger can have access to essential goods and services throughout that period."

However the court did give some relief to the airlines, by stating that they "may pass on the costs incurred as a result of that obligation to airline ticket prices".

More than 100,000 flights were cancelled and eight million passengers stranded after the Icelandic volcano erupted, spewing a massive cloud of ash that caused the world's biggest airspace shutdown since the Second World War.

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